[Editor's note: Before panties are bunched, please read the official update/clarification to the following story.]
It has been a long and rough journey for those of you waiting to get your hands on Super Smash Brothers Brawl for the Wii. With the launch date delayed, and then hitting Japan first, you still stayed strong. Some of you even braved snow storms only to find out that your local store was closed due to the bad weather. A few of you still managed to stick through it and even blog about it everyday so that the other fans would not need to go through the pain of discovery, and learn things about the game as they play it. Thank you all. For your dedication, just like in Japan, a small percentage of you will receive a new character. Its name is "Unable to read the disc."
If you have yet to hear. A few gamers around the world who picked up SSBB on launch day, will not be able to play it for up to a week. The reason? The DVD lens in the Wii is dirtier than the waste of life, human sesspool, talented actress and singer Paris Hilton. Nintendo has a remedy for you and plans to make the fix for free. What's the problem? Like the transformers, this is far more than meets the eye.
Click "View Story" to take the red pill
I have decided to update this story because of all of the confusion in the comments here and on Digg.
#1. An insider from Nintendo has confirmed that dust are smoke are not the only cause. Some drives are in fact bad. The point being, Nintendo has lied to you about the cause of SOME of these errors.
#2. As stated in #1 and in this article, this LIE benefits gamers for the inconvenience. It is a chance to get a new Wii or have your old Wii updated with a new drive or cleaned if it actually does apply. Hell, if you want a new Wii, go out and buy SSBB now and send the Wii in. New is always better than old.
#3. I am not trying to start a "Conspiracy" and made it very clear that the odds of it happening to you are not very great. Look around on the internet. There are a lot of people having this same problem. This is a REAL issue. I have had a flood of emails and calls with people saying the exact same thing and even sending in pics and video of the error.
#4. Some of these errors may be dust and dirt. I made it very clear that not everyone having this issue is the result of a bad drive. Nintendo said this as well. There is a line at the bottom...In most cases these "Replaced consoles were for the most part, older Wii's that came out at or around launch." The key word here is "MOST" I understand that maybe you personally have a launch Wii and it plays just fine. At no point did I say it wouldn't. Only that there is a small chance that you will have issue. Launch consoles makes the chances higher for a few reasons even though statistically, you are probably safe either way.
#5. In my reasoning, I only point out things that make it clear that Nintendo was not honest about why these consoles are having issue. I never said that I knew the reason, only that I knew that Nintendo gave us an answer to cover the actual issue. I was and still am completely correct in my comments. These were all common sense. AN INSIDER AT NINTENDO JAPAN CONFIRMED WHAT I SAID IN THIS STORY IS CORRECT! After another email exchange I was told that the Japanese problems were found in less than 3% of Wii consoles that had played Brawl. This would mean that overall it would be slightly higher because obviously, not every single Wii owner has Brawl. It is safe to speculate that there are more defective units out there that haven't had issue as of yet because they have not played the game. I was also told that no numbers are in for the U.S. but there have already been more cases reported by percentage than in Japan. Thus, I assume the "Defect" will be a bigger problem in the U.S.
#6. This is a defect. Some comments make it clear that people cannot understand what a "defect" is. A defect is not dirt and dust. A defect is a faulty drive that Nintendo replaces. Please Wiki the word defect before you decide to throw your own Matlockery in the mix.
Back to the original story
Let me make this clear. As of right now, there are only a handful of Wii owners reporting this problem. No numbers have been released from Nintendo concerning these defective consoles. I say defective because that is what this issue is. A product defect. I just wanted to make that clear before I continued. I am not trying to start an anti-Wii campaign. I just don't feel like rehashing the debacle that happened with 2, yes 2, defective Xbox 360 Elites and seeing pictures all over the internet making it feel like houses all around the world were flashing red again.
Here is the official statement from Nintendo.
Super Smash Bros. Brawl utilizes a double-layer disc which has a large memory capacity. A very small percentage of Wii consoles may have trouble consistently reading data off this large capacity disc if there is some contamination on the lens of the disc drive. Nintendo has specialized cleaning equipment that can resolve this problem. (Please do NOT attempt to clean the lens yourself, as you may damage the system.)
They also state that there will be no shipping cost or fee to users in the U.S. and Canada to make any repairs over this issue. This is more or less expected by us gamers and seems to be rather generous for Nintendo. The Wii is the most profitable console of the current generation even though it is the cheapest. Nintendo does not give things out for free no matter what a good PR tells you.
Here is the issue. It is bullshit. Well, not 100% for every case I am sure but I can confirm, after calling a ton of Wii owners and doing the Matlockery that I love to do, that "Dirty discs" are not the only issue here. After talking to someone last night, that just bought a brand new Wii and picked up SSBB and ran into this problem, I started to dig deeper. I looked back to find out if there was something in the past that could shed light and make a little more sense. I just couldn't buy that smoke and dust would cause 1 disc, even though it has some magic new technology that didn't make it to any previous Wii games, or DVD movies that people on modded Wii's don't seem to have problems with.
First up: I remembered a few years back when Nintendo explained that Slot loading DVD drives were much better at keeping a console clean inside. Hell, it was a listed selling point when compared to the Xbox 360. The felt in the disc slot is designed specifically to "wipe" a disc clean (to some degree) upon insertion. I can also tell you that a few of the friends I talked with, smoke like a wildfire in the same room with their Wii's and have had no problems playing SSBB. O.K. So maybe it's not smoke. Big deal right?
Second: Nintendo asks users with the issue, "Please do NOT attempt to clean the lens yourself, as you may damage the system." This made me a little curious. Why would Nintendo ask users to ship off a working console that has issue with only one game to be cleaned? Wouldn't it be cheaper to ship out these magical cleaning discs to users instead of the high cost to the company, as well as the inconvenience they would be causing the user? If it's a dirty lens, most store bought DVD lens cleaners would do the trick. The lens in the Wii is not made out of a special substance that no other DVD drive has. This just doesn't seem to add up, which brings me to my next point.
Third: If the lens was dirty, won't it just get dirty again? Does Nintendo have a magic cleaning solution that can now repel dust and smoke residue for life? Am I the only one that see's this? If this is the actual issue, it would mean that in the future, at some point, it may very likely occur again. This makes me assume that Nintendo plans on offering this for the lifetime of the product. That is great, right? Nintendo plans on fixing its problems over an over again at cost to the company and at an inconvenience to the fans. It makes perfect sense.
Bottom Line: It is bullshit. It is just hard for me to swallow that some users that really expose their Wii's (I can't believe I just wrote that) to smoke and dust and aren't having issue, while others are having problems straight out of the box. I do not know exactly what the culprit is, but I know that Cheech and Chong are not the majority of what is causing it. I am also willing to bet that every one of the repaired Wiis will come home with a brand new DVD drive and not just a quick cleansing.
[Update: After being contacted by an inside source at Nintendo, I can confirm that some of the consoles that had the same issue in Japan last month were in fact replaced and not "Cleaned" as Nintendo stated. In most cases these "Replaced consoles were for the most part, older Wii's that came out at or around launch." (Sorry Dave, that brand new Wii you bought must have been old somehow) This is actually great news for the general consumer though. A new Wii is always better than an old one. So the statement from Nintendo is a lie that in some way works out better in the long run for gamers. Although, this makes the likelyhood of a pricedrop in the near future a lot less likely to happen. Remember Nintendo prints the money, not spends the money.]
Wow, you got contacted by a represent from Nintendo 1 minute after you made this post? Amazing :)
I haven't had a chance to play Brawl yet (bought it last night, going to my girlfriend's today, since she has my Wii), but I hope I don't have any issues with this.
Virtual Console aside, this game is the only reason I still have my Wii.
Mine works fine. Fuck all of you with broken Wiis, I'm playing BRAWL!
AT LEAST THE BASTARDS GOT BRAWL!
I AM FILLED ANGER!
FUCK GAMESTOP AND FUCK MY BROTHER WHO SAID HE WAS GOING TO RESERVE IT!!!
GODDAMN IT, I'M DYING INSIDE!
Somebody from Nintendo that doesn't work ?
Wait... this is wrong. Very wrong.
Fuck I meant something.
God damn it now the moment is ruined.
I got a launch Wii. Hopefully it doesn't have Brawl issues.
I haven't had any problems with Brawl yet (got it on Friday), but I bought my Wii on Black Friday this past Fall, so it's probably newer. I played it for about 7 hours straight earlier tonight. I finally just decided to take a break... to play Bully.
@ hells, I was talking about the launch. Pictures from 2 people popped up all over the web. People acted like it was a common problem. Also, that red light can mean the video cable is unplugged from the 360.
@ Mabec, I sent a link to the story to my confirmation before I set it live. I actually wrote the story a few hours back and waited to post it as I should. Next time, message me to confirm or deny before you post a comment lol
@Aborto
Go to a Blockbuster store. They'll almost guaranteed have retail copies, and no one knows about it.
BTW, for everyone. I know. This is a post about Nintendo and its not happy faces and fucking rainbows. I am sorry. I made it pretty clear that a small amount of users. I know 3 personally. I also make it clear that Nintendo has not announced the actual numbers. Before you cry and bitch about the post, please read it and know that it is a small amount of users.
I hear the game isn't working for people with Wiis that have a modchip installed. I've only heard it about one particular modchip, Wiikey. Guess that's karma in the end.
Alrighty then Ron, make sense... (i read it all btw)
Holy crap, investigative journalism on Dtoid!
I'd never even thought of that third point, which is a pretty fucking moronic excuse on Nintendo’s part now that I realize it. So what do you think is actually wrong with those consoles? Bad hardware, bad software (I got mine at launch and the front end dies every now and then), demons?
Has there been any word on whether regular cleaning discs would work or not?
btw has anyone torn a Wii that is getting the error apart and compare it to a replaced one? It would be interesting to see if they are actually putting a new type of laser or something that is needed to play the new games.
That sucks a lot. If it happens to me I will shoot someone.
Esch: if it happens to you , just burn another copy :P
Ya know, I've always noticed that Nintendo has been mysteriously helpful when when of their products is "defective". When I got my DS, the power switch broke immediately. I got to send it in for a free repair and when it came back it wasn't fixed, it was new... This seems strange to me. Why the hell couldn't they just fix the god damn spring in the switch instead of sending me a completely new product? They're odd ducks, that Nintendo...
or you could just stop turning on your wii.
worked for me, i never see that message anymore.
Ok, first I have to call off for 1, possibly 2 days of work due to the great blizzard of 08, which is gonna cost me big time. Then, I find out that there's a possibility that the copy of Smash Bros I had planned to get today has a slight possibility of not working, meaning that I'll have to ship my precious Wii out? Man, this is the worst weekend ever
wow that's a pretty lame excuse indeed ( and a damn fine job of matlockery Ron! ) but if they give you a new one in return, there's not that much harm done I guess...
What about your savegames then? aren't they like embedded into the Wii?
My launch Wii plays it fine. However, I haven't been able to connect to ANYONE on a random WiFi match. I've been able to spectate, but not fight. :(
Speaking of Storms...I waited almost 2 hours in order to go to the EB games that i did a pre-order on..but the bus never showed up..let a lot we had Ye high snow and Ye High temperature..so i don't really care about about the game not reading now, now my only goal is to get that damn copy
My Xbox 360 Elite got the rrod after 4 months... just saying.
Also, I get 4 red lights when the video is un-plugged... I think.
Also, also, LOL
Ron Workman is the champion of Internet Matlockery and insider information. If this man wrote a book about his secret knowledge of the gaming industry it would be soaked in alcohol and full of tits, but impressively large none-the-less. Bravo, Mr. Workman. Your service to this community is greatly appreciated.
What? What was that? MGS4 is a Wii exclusive?!
Oh yeah? I can't evwen get the spectator mode to appear. WTF
@mistic
If they're replacing the drive, that has nothing to do with saved games and VC content.
Also to whoever asked, I doubt you'd be able to tell if they changed the laser or not just by looking at the lens. Unless they switched to a totally different drive or different revision, I doubt you'd notice anything different at all.
so wait you send off your wii and they replace it? so what happens to all the VC games/internet channel and save data...do I get a refund or am i just supposed to piss away more money...
something is indeed fishy
Ron Workman is an investigative reporter along the lines of Woodward and Bernstein.
Great story, dude...and you’re right, something definitely seems off about this whole situation. I call shenanigans!
@ manasteel88:
From what I've read, other people who've had to have their Wii fixed have gotten all the original data and VC games transferred to the new system. They just copy it from the old drive to the new one. If the Brawl issue happens to you and you're paranoid, you can always back your saves up to a SD card first. And I'm sure Nintendo would credit people for their VC games if they're lost. Otherwise the Internets would explode with people bitching.
I didn't think it was possible to hate Nintendo any more than I already did, but they somehow found a way.
I call my friend at nintendo ... yeah on a sunday ... and he told me that ron is an idiot ... know what ... i agree with him
Ron keep playing you MGS4 on your 360 :)
I played just one random online fight. Then noone connected. Noone sucks at Brawl.
I love you Ron.
Wii's have, by and large, been very stable with little to no issues. Then again, I would expect this since it is using 10 year old technology. The 360 is very unstable, but it's still my favorite console out there.
Funny story: I bought the Best Buy warranty which has made my endless string of RRODs bearable. However, during my last RROD, not only did I receive a new 2008 box with HDMI, but I also received a $53 gift card. Why? The Best Buy employee explained that the return policy states that if the price drops between the time I purchased the item and when I had it replaced, that they will refund me the difference. The moral to this story? Buy the frickin retailer warranty and you'll be happy each and every time your 360 breaks. I can't wait for my 360 to break again. Thank you, Microsoft, for making such crappy hardware!!! This is great!!!
But Joe, how many warrantys have you bought?
I've bought 2. That's 120 bucks. I got 50 back. That's 70 bucks I've spent. I'm on my 6th 360 (7th if you count the one that was DOA). It was well worth every cent.
@ Ron
Nice article, nice way of getting the info around consumers. Yea there is something fishy about the way nintendo took care of that problem but at least, their doing a [secret] call back on a whitelie to the defective units and replacing them with brand new Wii's (if all of this is true of course). Something I wished (and I think other 25million gamers) Microsoft would do, you know, fix the damn friggin console with 0 problems.
The way BuckF1tches enjoys his console shows how messed up this generation of gamers have been exposed to brain-damage from the 360.
I'm hoping when they replace the console they're transferring saves and Downloaded content to the replacement one. I've heard Nintendo don't tend to do that if you have a faulty Wii.
That Wii is a dirty little whore
@ lvl54
they won't transfer your save dataor your downloaded content, but you can download it again for free. i recommend pickin up an sd card and transferring the data over to that before you send it so you have it all when you get it back. also, when you transfer it from the sd card to the wii system, you won't be able to transfer the data if you haven't played the game yet on the new system. does that make sense..i dunno. for example: you won't be able to transfer zelda data to your wii until you actually put in the zelda disc.
this is just from my personal experience.
and when i called my wii just a few days ago, she said because i had already sent it in once, theyre just transferring the data over and sending me a brand new console.
tl;dr
Seriously though, when I read about Nintendo needing to "clean" the Wiis that is what I thought too. Only a fanboy would have bought that "specialized cleaning equipment" BS.
Underpowered lenses in MY Wii? It's more likely than you think...
That's what this boils down to, and there was the same issue with the the japanese release, did you think that the US version would be unaffected by this? It's the same hardware.
Awesome rumor that everybody already speculated on during the Japanese SSBB launch!
It's probably true, but if we could get people to crack open their Wiis and mark some of the parts with permanent marker before they send them in, then we would be able to figure out what (if anything) is getting replaced. That would be true matlockery.
Mine works perfectly.
It still worries me though.
Oh no! I've got a launch Wii!
Christ, not only is it a cheapass overclocked GameCube with pre-existing technology slapped on and labeled "innovation", it can't handle dual-layer discs. No wonder Nintendo makes such a profit on these things.
That said, I will still be acquiring a Wii solely to get my Mario Kart on.
My Wii has never given me problems. I've been having trouble playing my old copy of SSBM on it, but that's only because the disk is scratched as hell and I'm surprised it still runs. I got my copy of Brawl about three hours ago, but I was going to wait to play it until my brother gets home. However, now I'm going to start it up just to make sure it works. >.>
This sucks, but at the very least, Nintendo is offering to fix it. I don't really care how they do it - cleaning, replacing, whatever - just as long as we don't have to pay through the nose and can get the system back in a reasonable amount of time.
Ah damn, I have a launch Wii.
This is all due to the fact that SSBB is a dual layer dvd, unlike the rest of the Wii games. If they wouldn't have crammed so much shit into that disc, all would be fine.
I just picked up a copy of Brawl a few hours ago. I hope I won't be one o the victims of this defective issue.
Mine's a lauch Wii.
We were blowing into the slot for about an hour before we gave up. Went to the store this morning, got a can of air and a DVD cleaner, and both didn't work. DVD cleaners only really work in consoles that can actually PLAY DVDs anyways, so yeah, wasted money and effort.
The Wii is now in a sarcophagus, and I'm off to my brother's now to use his fairly new one on Brawl, before I pack the disc up with my little white box.
But I've got an awesome project I'm working on this week (and getting into Dawn of War: Soulstorm woohoo), so no worries.
Yeah... I just got the dreaded error that Workmeng speaks off. Now I'm going to go cry in a corner.
I'm just interested in what the "real" problem really is then. If it was something faulty with launch consoles, at least it seems something they _fixed_, unlike some people.
Haha, I bet Ron feels happy and pleased with himself for the ability to bash on Nintendo and a big released title like this. He is all grinning as he wins teh haloez in Call of Dooty4.
But seriously..what are you guys doing with your systems?
I have a modded wii, and brawl doesnt work WTF do i do.
DVD lens cleaners don't work on slot-loading drives.
Therefore, you should leave the cleaning to Nintendo
Unable to read disk...
i also have a modded launch wii. i feel royally fucked, but i do have the jap version
lol i won the tournament at gamestop last night, so in order to practice for this saturday round 2 i need to play jap version...
apparently us people with mods need to install a switch so we can switch off our modchip, then pray our wii can read the disc.
i think i'm double fucked. launch wii AND modded.
but i did kick everyone's ass with Olimar last night.
Same here. Nintendo is just Begging me NOT to buy this game huh? I wanted nothing more then to get it when it was planned 1 week after the japanese version. then they delay it and NOW i find out it won't work on my modchip OR in my wii at all regardless. Guess torrents are my only option. I really wanted to BUY it too....
hurrrr
durrrrr hurrr
durrrrr hurrrr
tinfoil hat
Real gamers pirate games dawg
and why are people complaining that this wouldn't work on their "MODDED" wiis?
You modded it stupid, whether or not it was going to work originally doesn't matter now, you have no way of finding out if it was a user based error, or the fault of the system
anyway
I work for repairs, and so far the shit we've got have been indeed dust, however we have recieved some wiis with lenses that aren't usaully cut out for dual layer disc, however they were also dusty
I can indeed confirm that there are some issues with dust
and i can also confirm that some drives aren't exactly up to snuff
regardless of this, it is a small issue that can easily be fixed
if anything, this is like that whole DS LITE HINGE issue
MY launch wii died and it was no dirty disc error I know GPU failure when i see it.
the GPU over heated and died causing graphic errors all over the screen like the xbox 360 so nintendo sent me another one that was used since it was under the 90 days. It was broken so bad apprently they could not fix it.
So Of course I am not surprized that all the DVD drives are failing.
This is the first Nintendo system I owned that failed I had MY NES and SNES over 20 years, all nintendo systems since launch only this one broke.
It's nintendo's new policy to make cheep stuff now and make money over a durable consoles that survied anything like before.
the DS lite had broken hinges mine has a broken hinge.
OH ya mine broke way back when metroid prime 3 came out.
Cube, Shut up
Working in the industry as long as i have i can tell you, no matter how durable something is made out to be, Technical flaws happen
This isn't like the "RED RING OF DEATH" which spawned out of bad design and rushing it out the door, no, everything fails
The percentage of those with GPU issues and this drive issue is small, VERY SMALL, however with 21 million sold, a very small percentage can still be in the thousands
the more you sale, the more you're bound to have issues with
these are freak occurances
I've had NES's that died on me, i've had gameboy PHATS die on me, hell i even had a gamecube die on me
Shit happens, even black boxes fail
SO are you going to tell me that IF my new Wii i got back from nintendo repair in october 2007 that had special attention from a single repair human, extra thermal greese, re-soldered connections or what ever they do at that repair shop.
That this repaired wii will not have this disc error when i put smash bros in it or will i still have to send it back?
i don't know my xbox 360 failed because of design flaws and my ps1 and ps2 failed because of sony's cheep cd/DVD drives.
im sure nintendo is cutting cost the thing is only $250 and ther emaking money off the thing not losing money.
Mine works fine, but then again, I'm having a bunch of issues trying to connect online. It could have just been because of snowstorms in my area, since my internet was wonky last night, but others had the issue to, so I'm thinking Nintendo just sucks at online.
The NES had an equal design flaw with the 72 pin cart connector and lock out chips that made just about every NES ever had to be blown in juggled or what ever or you would have blinking screens and games that would not boot.
but the NES worked with those cart read flaws and I had to replace my 72 pin connector on my NES by hand and cutting the lockout chip free, but that was after like 19 years of use.
Who can say that the wii DVD drive is not the new flawed NES cart slot for 2008?